SILVER YARN

Opposite Naaz Cinema 1st floor Aminabad-226018 Lucknow
Phone: 7800683316 /Mail: silveryarnchikankari@gmail.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How can I place an order?

To place an order, simply browse our online store, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

2. What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other secure payment gateways. Please check our payment options during checkout.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the courier’s site.

4. Will I receive the same product that I see in the picture?

We strive to ensure that each product matches its picture. However, slight variations may occur due to the handmade nature of Chikan Kari.

5. How can I view my sales receipt?

Log into your account and go to the "Order History" section to view your sales receipt. Detailed information about each purchase, including the receipt, will be available there.

6. What should I do if I receive a damaged or incorrect item?

Please contact our customer service team immediately if you receive a damaged or incorrect item. Provide your order number and details of the issue, and we will assist you with a replacement or refund.

7. Do you offer international shipping?

Yes, we offer international shipping. Shipping fees and delivery times vary depending on the destination. Please check our shipping policy for more details.

8. How can I contact customer service?

You can contact our customer service team via email at silveryarnchikankari@gmail.com, phone at 7800683316, or through our website’s contact form. We are here to assist you with any questions or concerns.

INFORMATION ABOUT US

CONTACT FOR ANY QUESTIONS

Sana Abdullah